Booking Policy

Associate App Booking Policy

Last Updated: 17-11-2025

Avaan (“we”, “our”, “us”) is committed to protecting the privacy of our business associates (“users”). This Privacy Policy explains how we collect, use, store, and protect the information processed through the Avaan Associate App.

1. Information We Collect

We collect the following information when you use the app:

a. Shipment & Customer Data (via scan/upload):

  • Pickup address
  • Drop address
  • Package information
  • Insurance details
  • Customer name, phone number, and email

b. Device Information:

  • Mobile device model
  • Operating system
  • App usage analytics (for improving performance)

c. Account Information:

  • Associate ID / login credentials
  • Activity logs (booking history, time of submission, etc.)

We do not collect unnecessary personal information or track activity outside the app.

2. How We Use the Information

We use your information to:

  • Generate and verify bookings
  • Sync shipment data with Avaan systems
  • Improve accuracy and reduce manual entry
  • Enhance app performance and security
  • Provide customer support if required

We do not sell or share your data with third parties for marketing.

3. Data Sharing

Data is shared internally within Avaan logistics systems only for operational purposes such as:

  • Order processing
  • Shipment tracking
  • Compliance and audit requirements

No external sharing takes place except when legally required.

4. Data Storage & Security

We use industry-standard security measures to protect stored data. All information is securely encrypted during transmission and storage.

5. Your Rights

You may:

  • Request correction of inaccurate data
  • Request deletion of your account (subject to operational rules)

For requests, contact: support@avaanexcess.com